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Whether you have a question about a smart lock, robot vacuum, or need guidance choosing the right device, we are ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling takes 1 to 3 business days, with transit averaging 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. The customer pays return shipping on change-of-mind returns, while we cover it for items that arrive defective, damaged, or incorrect. A 25% restocking fee applies to approved non-defective returns but is waived for defective, damaged, or incorrect items and exchanges.
What if my item arrives damaged?
Please report any damage within 7 days of delivery and include photos if possible. We will arrange a return at no shipping cost to you, and refunds are processed within 14 days after we receive and inspect the item.
Are your smart locks compatible with my door?
Compatibility varies by model and door type. Each product listing includes detailed specifications covering door thickness, bore size, and connectivity requirements. If you are unsure, send us a message and we will help you verify fit.
Do your robot vacuums work on all floor types?
Most of our robot vacuums are designed to transition between hardwood, tile, and carpet. Check each product page for surface compatibility details and any specific recommendations for your flooring.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Owned and operated by SmartBotHome LLC, we stand behind every product with our 30-Day Returns policy.
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order hoops to jump through.